PA Water & Energy Solutions has Joined the HQ Water Solutions Family

We are excited to announce that PA Water & Energy Solutions, a water treatment legacy spanning decades, has officially joined HQ Water Solutions. This merger is about more than just a name change; it’s about combining the local expertise you’ve relied on for years with the advanced technology and support of a regional leader.

Rest assured, the core of your service experience isn’t changing. Ian remains your primary point of contact, and all existing warranties and service schedules are being honored in full.

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What This Means for Former PAWE Customers

What Stays the Same	What’s Getting Better
Your Team: Ian is still available, now supported by an expanded customer service team.	Real-Time Alerts: New “On Our Way” text notifications when we head to your home.
Your Protection: All existing warranties are 100% honored.	Clearer Communication: Easy-to-read digital quotes and streamlined billing.
Your Schedule: All appointments remain on the calendar as planned.	Faster Response: More office support means quicker answers to your questions.

Letters from Our Leadership

A Message from Ian

“For years, it has been my privilege to serve your homes and businesses at PA Water & Energy Solutions. Today, I’m excited to share that we are taking a big step forward by joining forces with HQ Water Solutions. Don’t worry, I’m not going anywhere. I’m still here to assist you, now with the added support of an expanded team to ensure all your questions are covered. By joining the HQ Water Solutions team, we now have the back-end support we need to serve you even better. This merger allows us to focus more on what we love – solving your water treatment needs.”

— Ian Phillips, PA Water & Energy Solutions

A Message from Stephen & Jordan

“It is a rare privilege to carry forward a story that began forty-two years ago, and we are deeply honored to welcome PA Water & Energy Solutions into the HQ Water Solutions family. Since 1984, Rob and Michelle Phillips—joined in recent years by their son, Ian—have been staples of the Lancaster community, building a reputation rooted in trust and a sincere respect for the families they serve. We’ve witnessed their passion and attention to detail, and we knew from the beginning that there was a special synergy between our two companies.

We are incredibly grateful for the family’s mentorship during this transition, ensuring that the legacy they built remains the foundation of everything we do. Our goal is to take the excellent service you’ve relied on for decades and support it with a larger team and modern conveniences. We look forward to honoring the trust you’ve placed in the Phillips family for over forty years by serving this community with that same level of care and honesty for many more to come.”

— Stephen & Jordan, Founders of HQ

About HQ Water Solutions

While our name might be new to some of you, our reputation for excellence has been built over years of dedicated service.

Unmatched Reputation: Built on transparency, honesty, and over 350 5-star reviews on Google!
Years of Excellence: In business since early 2020, HQ Water Solutions has served thousands of customers across central PA and beyond.
Award-Winning Service: Proudly recognized with local, national, and international accolades, including winning the SCORE Lebanon-Lancaster Small Business Award in 2023 and being featured as a local expert in FIG magazine in 2025.
Expert Staff: Highly trained, certified technicians who stay at the forefront of water technology.
Community First: We believe in giving back, regularly supporting our local community and organizations meaningful to us and our customers.

Read Official Press Release

Customer Reviews

      EXCELLENT  
   Based on 522 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Julie McMains 
 October 3, 2026
 
 
  Stephen shared with us about our water quality and how the RO system works very thoroughly and was on time, very professional.  Pat was very clean with our kitchen and professional during the installation.  Pat explained how the RO system would work, when the filters needed changed and how to bypass our Water Softener system, change the settings, check the salt levels and the water is great.
  
 
      Posted on Google  
   
   Randal Harmon 
 October 2, 2026
 
 
  Chip was awesome, professional and worked diligently and answered all of our questions. Thank you.
  
 
      Posted on Google  
   
   Ron Arnold 
 October 2, 2026
 
 
  The unit was installed in a timely manner and the technicians were very knowledgeable about the product.
  
 
      Posted on Google  
   
   Tina Matthews 
 October 1, 2026
 
 
  Annual maintenance of our system brought Chip to our home. He was courteous, thorough, and knowledgeable. Thanks! We'll see you next year, similar time, same place!
  
 
      Posted on Google  
   
   Rachel Rosado 
 September 30, 2026
 
 
  Very professional, On time. I like people that know how to do their job and get it done efficiently. Very happy with today’s visit, Previously, we had a new system put in and wasn’t sure what went wrong. Gave these guys a call, and now we’re fixed up like brand new. Thank you so much.
  
 
      Posted on Google  
   
   Lorin Hirsch 
 September 26, 2026
 
 
  Professional and prompt service.
  
 
      Posted on Google  
   
   Barb Fagan 
 September 17, 2026
 
 
  Chip was great helping me understand how the system works .

Frequently Asked Questions

Who do I call for service?

You can still reach out to Ian directly, or use the new HQ Water Solutions service line at 717.926.0435

Is my warranty still valid?

Yes. All warranties issued by PA Water & Energy Solutions will be fully honored by HQ Water Solutions.

Will my service price change?

All existing service contracts and scheduled maintenance pricing will be honored as agreed.

I see a vehicle/uniform with an HQ logo—is that still Ian?

In many cases, yes! While PAWE vehicles and uniforms will transition to HQ branding, you’ll still see many of the same familiar faces (as well as a few new additions!)

Where can I learn more about HQ Water Solutions?

Explore HQ’s website to learn more about HQ Water Solutions, their services, and the team!
www.HQwatersolutions.com
717.926.0435
info@HQwatersolutions.com
@HQwatersolutions [Facebook, Instagram, LinkedIn]