What This Means for Former PAWE Customers
| What Stays the Same | What’s Getting Better |
|---|---|
| Your Team: Ian is still available, now supported by an expanded customer service team. | Real-Time Alerts: New “On Our Way” text notifications when we head to your home. |
| Your Protection: All existing warranties are 100% honored. | Clearer Communication: Easy-to-read digital quotes and streamlined billing. |
| Your Schedule: All appointments remain on the calendar as planned. | Faster Response: More office support means quicker answers to your questions. |
Letters from Our Leadership
A Message from Ian
“For years, it has been my privilege to serve your homes and businesses at PA Water & Energy Solutions. Today, I’m excited to share that we are taking a big step forward by joining forces with HQ Water Solutions. Don’t worry, I’m not going anywhere. I’m still here to assist you, now with the added support of an expanded team to ensure all your questions are covered. By joining the HQ Water Solutions team, we now have the back-end support we need to serve you even better. This merger allows us to focus more on what we love – solving your water treatment needs.”
— Ian Phillips, PA Water & Energy Solutions
A Message from Stephen & Jordan
“It is a rare privilege to carry forward a story that began forty-two years ago, and we are deeply honored to welcome PA Water & Energy Solutions into the HQ Water Solutions family. Since 1984, Rob and Michelle Phillips—joined in recent years by their son, Ian—have been staples of the Lancaster community, building a reputation rooted in trust and a sincere respect for the families they serve. We’ve witnessed their passion and attention to detail, and we knew from the beginning that there was a special synergy between our two companies.
We are incredibly grateful for the family’s mentorship during this transition, ensuring that the legacy they built remains the foundation of everything we do. Our goal is to take the excellent service you’ve relied on for decades and support it with a larger team and modern conveniences. We look forward to honoring the trust you’ve placed in the Phillips family for over forty years by serving this community with that same level of care and honesty for many more to come.”
— Stephen & Jordan, Founders of HQ
About HQ Water Solutions
While our name might be new to some of you, our reputation for excellence has been built over years of dedicated service.
Customer Reviews
Frequently Asked Questions
You can still reach out to Ian directly, or use the new HQ Water Solutions service line at 717.926.0435
Yes. All warranties issued by PA Water & Energy Solutions will be fully honored by HQ Water Solutions.
All existing service contracts and scheduled maintenance pricing will be honored as agreed.
In many cases, yes! While PAWE vehicles and uniforms will transition to HQ branding, you’ll still see many of the same familiar faces (as well as a few new additions!)
Explore HQ’s website to learn more about HQ Water Solutions, their services, and the team!
www.HQwatersolutions.com
717.926.0435
info@HQwatersolutions.com
@HQwatersolutions [Facebook, Instagram, LinkedIn]